Should any customer place an order through S54 Group LLC and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If you need to cancel an order after you place it, it is best if you call the flower shop directly at 213-271-8121 for a faster response. If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information.
Refund & Return Policy
S54 Group LLC stands behind every product we sell. We offer our 100% Customer Satisfaction Guarantee with every flower arrangement that we design and deliver. If for any reason you are not completely satisfied with the flower arrangement we have delivered, simply contact our customer service department at 213-271-8121. We will do whatever it takes to make it right. Because we know that if you’re not satisfied, neither are we. We will work through what the issue is and determine a solution, that may involve a full or partial refund for your purchase, a gift card or a replacement of the original arrangement.
If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement, the recipient should contact S54 Group LLC directly. In almost every case, we will gladly replace the arrangement with one of equal or greater value, free of charge.
S54 Group LLC is not responsible for any order where the recipient refuses to accept the item. S54 Group LLC will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.